brightperegrine

Very late entry this week, oops. Got busy this week.

Some things I heard today that really stand out to me:

Interviews are best at finding how users feel about things, not what they do. Pure behavior is okay, but there are better ways to get that info. Extrapolate as much feelings info as you can from these interviews.
When clients want you to design a better onboarding process for them, that usually means they want better instructions on how to use something kind of jank. Consider suggesting that they fix the jank thing instead.

GA week 9